AlphaSense - Desktop System Software Engineer II

• 3–5 years of experience in a systems engineering, endpoint engineering, or desktop platform role (not generalist IT support) • Deep hands-on experience with macOS (preferably) and/or Windows at a configuration and troubleshooting level beyond standard user support • Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune • Proficiency in at least one scripting language: Bash, Python, or PowerShell • Hands-on experience diagnosing desktop application issues — including crash log analysis, OS permission models, app sandboxing, auto-update mechanisms, and the interaction between security tooling and application runtime behavior • Familiarity with enterprise security tools (EDR, Zero Trust/CASB, identity platforms) and how they can affect desktop application behavior • Ability to write clear, detailed bug reports and escalation summaries that product engineering teams can act on without requiring additional back-and-forth • Strong written communication skills — able to produce runbooks, diagnostic guides, and engineering documentation • Preferred • Experience with Kandji/Iru specifically, including Blueprint architecture, Liftoff enrollment, and custom enforcement scripts • Familiarity with Electron-based desktop applications and their specific packaging, update, and permission behaviors on macOS and Windows • Experience with CrowdStrike Falcon, including understanding how sensor policies and network containment affect application-layer behavior • Experience with Cloudflare Zero Trust / WARP in a managed enterprise environment and its impact on desktop app traffic • Exposure to Okta device trust or certificate-based authentication flows as they relate to desktop application SSO • Background working in a SaaS product company where IT and Engineering teams collaborate closely on end-user issues • Experience using Qualys VMDR or similar vulnerability management tooling • Familiarity with Jira Service Management for ticket and change management workflows • For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. • You may also be offered a performance-based bonus, equity, and a generous benefits program.