drata - Director, Customer Success - EMEA

• 8+ years of experience in Customer Success, Account Management, or a related post-sales function within SaaS. • 5+ years of leadership experience managing and developing Customer Success teams. • Experience leading teams that support both enterprise and commercial customer segments. • Strong background in security, compliance, cybersecurity, GRC, or a closely related space. • Proven success driving retention, customer satisfaction, and expansion in a recurring revenue business. • Demonstrated ability to operate effectively in a fast-paced, ambiguous, high-growth environment. • Strong analytical and operational skills, with comfort using data to guide decisions and improve performance. • Excellent communication and stakeholder management skills, including experience building credibility with both customers and cross-functional internal partners. • High autonomy, strong judgment, and the ability to work independently in a globally distributed organization. • Experience scaling or evolving Customer Success teams in a high-growth or category-creating SaaS company. • Experience managing frontline managers in addition to individual contributors. • Experience supporting customers with complex security, compliance, risk, or governance programs. • Familiarity with Customer Success platforms, CRM systems, and data-driven operating cadences. • Experience serving as an executive escalation point for high-risk or high-value customer situations. • How we support you: • At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. • Explore how we invest in your Life at Drata https://drata.com/about/life-at-drata?utm_source=chatgpt.com.