infinity-constellation - Senior Project Manager - Supernal

New York, United States+ Equity6mo ago

In Office Senior NA Project Manager DeFi Strategist HIPAA Compliance Scope Management Reporting Risk Management Documentation

Requirements

• Skills needed: None explicitly stated in the job posting text provided. • Years of experience: None specified for years of experience required. • Education: None mentioned regarding education requirements. • Certifications: None indicated as necessary certifications within this context. • Must-haves (explicitly or implicitly): • - Accountable role with controllable success/failure outcomes, delivering on time and to specification while ensuring a great client experience. • - Investigate root causes for any element at risk and drive timely mitigation through clear communication and structured planning. • - Own all reporting for clients regarding depth, accuracy, completeness. • - Lead in written and verbal communications with weekly client syncs. • - Question "green" statuses constructively to validate progress.

Responsibilities

• Planning & Alignment • Define scope, objectives, deliverables, and success metrics. • Break work into milestones, dependencies, and timelines. • Identify and track risks, assumptions, and mitigation plans early. • Manage the Build → Subscription transition—the riskiest client phase—with clear successful exit criteria and readiness plans. • Execution & Tracking • Own all reporting for your clients—depth, accuracy, completeness. • Lead all written and verbal communication, including weekly client syncs. • Drill into project details; question “green” statuses constructively and validate progress with AI Masons. • Proactively schedule internal syncs to align teams and resolve blockers. • Maintain system hygiene across all project tools. • Continuously verify SoW and contractual alignment against actual delivery. • Communication & Collaboration • Communicate transparently—share status, blockers, and decisions early. • Manage stakeholders with clarity, structure, and expectation alignment. • Maintain a single source of truth for documentation. • Partner with the Lead AI Mason to verify scoping and resource needs. • Delivery & Quality • Meet deadlines or raise risks early with mitigation options. • Ensure testing, validation, and reviews are completed—never assumed. • Conduct structured post-mortems to capture learnings and improvement actions. • Leadership & Ownership • Take full ownership for results, end-to-end. • Anticipate issues and propose solutions—not just problems. • Track commitments, actions, and owners; escalate blockers promptly. • Model proactive, structured communication and disciplined follow-through.

Benefits

• Human × Machine chemistry. We’ve spent a decade perfecting human-in-the-loop operations, so quality and safety aren’t afterthoughts—they’re baked in. • Model-agnostic, persona-driven. Instead of betting the farm on one LLM, we pick the best model for each task, wrap it in a persona that sounds like your brand, and keep refining it with real feedback. • Managed AI as a Service. You get a builder to configure the workflow, an AI Employee to run the workflow, and a human manager who monitors logs, retrains, and continuously tunes performance. That combination means your bot keeps getting better while your team sleeps. • Enterprise-grade trust. SOC 2, GDPR, HIPAA, encryption-at-rest, and a public Trust Center mean the compliance folks nod “yes” instead of “not yet.” • Accelerated client onboarding - We run discovery workshops, wire up API keys, and prototype the core flows so clients see output in days, not quarters. • Iterative launch. Weekly demos with SMEs tighten prompts, edge-case rules, and hand-off logic until KPIs hit target. • 24 × 7 stewardship. Post-go-live, our ops engineers shadow every conversation and decision the AI makes, applying fixes and retraining on the fly. • Simple tiers. Start with a single Ready-to-Work AI Employee or spin up a custom team; month-to-month or annual contracts scale with your ambition. • Help make AI genuinely useful for businesses—delivering measurable outcomes, not prototypes. • Lead end-to-end programs that directly shape client success. • Work in a culture of ownership, transparency, and continuous improvement. • Collaborate with talented engineers, operators, and builders pushing the frontier of applied AI. • Equal Opportunity • Supernal AI is an equal-opportunity employer. We celebrate diverse backgrounds and perspectives and are committed to an inclusive environment for all teammates.