ironcladhq - Technical Adoption Architect, EMEA (Implementation Consultant)
Requirements
• 4+ years of professional services and/or consulting experience with software companies. • Passion for learning new technologies and driving outcomes through technical solutions. • You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership. • Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. • Ability to successfully navigate enterprise customers’ complex organizational structures. This involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement, IT, and other stakeholder groups. You can identify decision-makers, executive sponsors, influencers, and blockers and build alignment across them. • Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap. • You can validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations. • Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined. • Strong AI consulting instincts and practical AI fluency. You understand what AI can and cannot do in practice, can explain AI concepts clearly to customer stakeholders, and can advise on how to apply AI responsibly within contracting workflows. • A transformation mindset. You are motivated by progressing a customer through adoption journey milestones and business outcomes. • Ownership mentality for customer success. You are comfortable charting a path forward, maintaining momentum, and helping customers translate technical design into practical adoption steps. • Strong written and verbal communication, with the ability to explain complex ideas clearly. You can deliver executive-ready recommendations, communicate tradeoffs, facilitate alignment, and reset expectations with credibility and empathy.
Responsibilities
• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation. Validate product and solution fit, customer risks, and success measures, and translate those inputs into a practical path to value. • Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time. Apply strong platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and long-term extensibility. • Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success. • Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle. Explain what AI can and cannot do in practice, identify risks and appropriate controls, and translate AI capabilities into practical contracting workflows. • Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad. Build alignment across Legal, Sales, Procurement, IT, executive sponsors, and other stakeholder groups; identify adoption risks; and help customers navigate organizational change. • Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs. This involves empowering customers through effective enablement, ensuring they are well-equipped to own, maintain, and expand the platform long term. • Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team. • Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.
Benefits
• Private Medical & Dental insurance, covered at 100% for you and dependents • Life assurance and Income Protection • Generous leave policies, including parental leave, medical leave, and compassionate leave • Family-forming support through Maven for you and your partner • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use • Standard pension contribution scheme • Regular team events to connect, recharge, and have fun
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