dbt Labs - Senior Customer Solutions Engineer - US
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Requirements
• Must-Haves: • Must-Haves: • 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment. • technical consulting, advanced support, or software development • Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations. • troubleshooting SQL queries • Jinja or Liquid • YAML configurations • Excellent written and verbal communication; able to explain symptoms, root causes, and solutions clearly. • Hands-on experience in managing escalations to Engineering, with attention to reproducibility and clarity. • managing escalations to Engineering • A collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed.
Responsibilities
• At 6 months: You’ll demonstrate growing ownership over support areas, contribute meaningfully to internal process improvements, and be a go-to person for certain technical topics. • At 6 months • At 12 months: You’ll be shaping our internal support playbooks, leading enablement sessions, and setting the foundation for a potential promotion path into Technical Support Engineer, Solutions Architect, or Product Support leadership — depending on your growth aspirations and the evolving needs of the business. • At 12 months
Benefits
• You’ll work on complex, high-impact problems in the analytics ecosystem • complex, high-impact problems • collaborative, deeply curious, and humble • Access to a rich technical stack, supportive leadership, and the ability to have real influence on both product and process • rich technical stack • Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Learning and development • We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below.The typical starting salary range for this role is:$111,000 -- $159,000 USDThe typical starting salary range for this role in the select locations listed is:$124,000 -- $176,000 USD • Remote Hiring Process: • Interview with a Talent Acquisition Partner • Technical Interview with Hiring Manager • Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise • Team Interviews
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