Typeform - Customer Onboarding Specialist (Ex Researcher)

• OR experience in a customer-facing SaaS role with strong exposure to research or data-driven customers • Strong communication and facilitation skills — you’re comfortable leading workshops, asking probing questions, and translating complex ideas clearly • A structured, analytical mindset with strong project management skills • Comfort working with data, research outputs, and product usage signals to guide decision-making • Empathy for researchers and an understanding of their challenges, constraints, and success criteria • A collaborative, cross-functional approach — you enjoy working with Sales, Product, and Engineering to improve customer outcomes • Bonus: experience with research tools, survey platforms, or product-led growth / usage-based SaaS models • No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset.We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way. • $120,000 - $160,000 USD • Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. • move as one team • strong bonds • champion our diverse customer base • hold high expectations • We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.