Diligent Corporation - Customer Support Specialist (+French Speaking)
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Requirements
• Experience of phone-based Software Application/Technical Support or call centre experience supporting end users • Exceptional written and verbal communication skills in English are required, and advanced to fluent level in French. • Working knowledge of Windows OS • Proven problem-solving skills and technical aptitude • Superb communication and customer handling skills • Ability to think on your feet in a highly demanding and fast-moving environment • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. • At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. • Learn more at diligent.com or follow us on LinkedIn and Facebook • What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • Creativity is ingrained in our culture. • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
Responsibilities
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. • Diagnose and resolve technical and software issues involving internet connectivity, login problems and more • Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource • Accurately process and record call transactions using a computer and designated CRM software • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.
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