Path Robotics - Customer Success Manager, Defense
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Requirements
• Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors • Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations • Comfortable communicating technical concepts to non-technical audiences • Capable of negotiating with internal and external stakeholders at the executive level • Customer-obsessed and deeply invested in delivering measurable value through products and services • Excited by the opportunity to grow a book of business using modern monetization and expansion strategies • Detail-oriented and able to operate effectively in a fast-paced, evolving environment • Motivated by the opportunity to make an immediate impact at a venture-backed startup • Passionate, collaborative, and energized by working closely with cross-functional teams • The role may involve access to export-controlled information subject to ITAR and/or EAR. Candidates must be able to comply with U.S. export control regulations, which may include meeting the definition of a “U.S. Person” where required. • This position may also involve handling Controlled Unclassified Information (CUI) and requires adherence to company and federal data protection and confidentiality standards. Employment may be contingent upon successful completion of a background check consistent with applicable requirements
Responsibilities
• Paid Digital Campaign Management • Own the day-to-day management of paid digital campaigns, primarily across LinkedIn and retargeting channels, including: • Campaign setup, execution, optimization, and scaling • Performance tracking against defined KPIs • Budget management within clear guardrails and intended outcomes • Continuously test and iterate on audiences, creative, and messaging to improve efficiency and pipeline contribution. • Inbound & Lifecycle Programs • Execute inbound demand programs, including: • Landing pages and conversion flows • Basic lead nurture campaigns • Website content and campaign posting • Ensure a seamless handoff from digital engagement to sales-ready leads. • Messaging, Creative & Experimentation • Partner with marketing leadership on positioning, messaging, and creative direction. • Translate strategic messaging into testable digital ads and campaigns, moving beyond one-off blasts to repeatable programs. • Develop and manage A/B testing frameworks to improve performance over time. • Reporting & Performance Visibility • Maintain a consistent reporting cadence that provides clear visibility into: • Channel and campaign performance • Ad-level efficiency and ROI • Pipeline contribution by source • Use data to inform optimization decisions and future campaign strategy.
Benefits
• Flexible PTO so you can take the time you need, when you need it • Comprehensive medical, dental, and vision coverage • 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total) • 401(k) retirement plan through Empower • Generous employee referral bonuses—help us grow our team!
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