Technical Support Engineer, APAC
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Requirements
• 1. Bachelor's degree in Computer Science or related field. • 2. At least 2 years in a technical support, software engineering, or customer-facing technical role. • 3. Excellent written and verbal communication skills – you are able to work with a wide variety of geographically distributed customers and solve their problems. • 4. Customer Obsession – you are passionate about delivering a high-quality customer experience and helping convert customers from trial users to paid users. You judge our own success by the success of the team and the happiness of our customers. • 5. Strong understanding of software development principles, version control systems (particularly Git), and other developer tools. • 6. Proficiency in at least one programming language. • 7. Experience with code review processes and tools. • 8. Excellent problem-solving skills with the ability to debug complex technical issues. • 9. Ability to work independently and collaboratively in a fast-paced environment. • 10. Experience with ticketing systems and CRM tools is a plus. • 11. Ability to manage multiple priorities and adapt to changing requirements. • 🤝 Collaborative Humans: Prioritizing collective intelligence • 🚀 Fearless Innovators: Turning obstacles into growth opportunities • 💪 Persistent, Passionate Developers: Thriving on complex, long-term challenges • 🎯 Impact-Driven Creators: Crafting intuitive tools for developers • 🧠 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world
Responsibilities
• 1. Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues. • 2. Educate customers on the best product usage, ensuring they maximize the value out of it. • 3. Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption. • 4. Support the sales team in customer conversion and retention efforts. • 5. Work with our developers to identify defects and opportunities for product improvement. • 6. Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure. • 7. Provide an analysis of our existing customer base to avoid and minimize risks in the install base. • 8. Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations. • 9. Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do. • 10. Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis. • 11. Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in CodeRabbit.
Benefits
• 1. Work on cutting-edge technology with real-world impact • 2. Collaborative and innovative environment • 3. Competitive salary, equity, and benefits • 4. Professional development opportunities
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