Cision - Product Designer
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Requirements
• +3 years experience working in a UX, as a Service Designer, Growth Designer or Product Designer. • Worked on and designed eCommerce experiences previously. • You can clearly demonstrate during interview how you’ve impacted purchasing habits and conversion rates. • You’ve worked on a SaaS product before, with Product Managers and Developers to deliver value. • Experience in UX analysis, product analytics, or a related field with a focus on conversion optimization. • Proficiency with analytics tools like Pendo. • Familiarity with A/B testing and user research methodologies. • Strong understanding of UX/UI design principles and conversion rate optimization strategies. • You’re able to receive and action constructive feedback with grace and humility. • You have good interpersonal skills to build relationships across cross-functional teams, including Product, Engineering and Sales. • You have excellent asynchronous work skills to handle working with a globally distributed team. • You know how to work with established design systems or pattern libraries in your designs. • You have the curiosity, humility, and intellectual energy to constantly expand your knowledge. • You’ll have some form of design qualification such as a degree in design or a related subject, or a UX certification.
Responsibilities
• The role includes, but is not limited to, the following: • UX and CX: Combine user experience (UX) and customer experience (CX) principles with business goals to optimise the customer’s entire “e-Commerce shopping” experience and drive in-app purchasing habits. • UX and CX: • optimise the customer’s entire “e-Commerce shopping” experience and drive in-app purchasing habits. • Mapping and optimising the customer journey: Understand how customers find, browse, purchase, and receive products to identify and remove friction points from all eCommerce and ordering flows. • Mapping and optimising the customer journey: • Data-driven optimisation: Use data and analytics to understand user behaviour and performance, applying insights to improve the purchasing experience, increase conversion rates, and drive revenue and product growth. • Data-driven optimisation: • Product taxonomy: Collaborate with product counterparts and specialists across the business to improve how products are displayed, described, grouped, and promoted. • Product taxonomy: • Copywriting: Write clear, persuasive content that guides users towards completing a purchase. • Copywriting: • Multidisciplinary collaboration: Along with your product counterpart you’ll act as a bridge, connecting the work you do with an understanding of our sales, content specialists, and finance process to ensure a seamless experience for our users. • Multidisciplinary collaboration: • Strategic alignment: Ensure design work aligns with strategic objectives and vision, identifying potential risks and using design to mitigate them. • Strategic alignment: • From concept to delivery: Partner with Product and Engineering teams to take ideas from initial concept through to live solutions. • From concept to delivery: • Stakeholder engagement & facilitation: Collaborate with multidisciplinary teams, including Product Managers, Developers, Marketing, Finance, and Sales and senior stakeholders to drive alignment. Facilitate workshops where needed to generate ideas and meaningful discussion. • Stakeholder engagement & facilitation: • Presenting to stakeholders and peers: We cannot design alone; feedback is vital to what we do. Our design team does regular critiques and feedback sessions to aid collaboration. You’ll be expected to present design concepts to stakeholders and other peers, expressing clear rationales to back up your design choices. • Presenting to stakeholders and peers:
Benefits
• Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: • Cision Group Personal Pension Scheme • Healthcare cash plan • Dental Insurance • Private Medical Insurance (For directors and above only) • Discounted Dining • Employee Assistance Programme (EAP) • Cision Global Charitable Giving Program • BenefitHub (Retail discounts) • If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. • If this opportunity feels like the right fit for you, we’d love to hear from you! • #LI-FR1 #LI-Hybrid • #LI-FR1 #LI-Hybrid • As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. • Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
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