Solutions Engineer
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Requirements
• 2+ years of experience in Ethics & Compliance, GRC or Legal (Corporate Compliance), either in a customer-facing role or within industry. • Experience working with SaaS solutions, or strong interest in transitioning into a commercial, customer-facing environment. • Strong executive-level presentation and communication skills, with the ability to simplify complex topics. • Comfortable partnering with Sales and contributing to commercial outcomes. • Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge. • Ability to speak German and/or French is a plus • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. • At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. • Learn more at diligent.com or follow us on LinkedIn and Facebook • What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • Creativity is ingrained in our culture. • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
Responsibilities
• Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world compliance challenges. • Deliver tailored, high-impact software demonstrations that clearly articulate business value - not just product features. • Engage confidently with senior leaders across Legal, Ethics & Compliance, Governance, Risk & Audit teams. • Translate customer pain points into clear solution narratives, including quantified outcomes and success criteria, that support deal progression and closure. • Own the technical win in partnership with Sales, including managing evaluations, sandbox environments, and stakeholder questions. • Design and present solution architectures that align with customer objectives and regulatory environments. • Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs. • Collaborate with Product teams to provide customer and domain feedback on product enhancements. • Lead structured discovery to map requirements to Diligent solutions, define POC/sandbox success criteria, and ensure proposed solutions are implementation-ready. • Support marketing initiatives such as webinars, industry events, and thought-leadership content. • Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. • Knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management. • Develop a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and integrations. • Confidently whiteboard solution flows, data movements, and high-level architectures with both business and technical audiences.
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