Parloa - Senior Partner Agent Architect (UK)
Requirements
• 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation. • Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models. • Strong systems thinking and experience solving complex problems across multiple systems and data sources. • Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools. • Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT. • Experience reading API documentation, defining field mappings, and troubleshooting integration behavior. • Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk. • Comfort working hands-on with integrations, configuration, testing, and troubleshooting. • Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows. • Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors. • Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions. • Excellent communication and consultative problem-solving skills across technical and non-technical audiences. • Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment. • Excellent written and spoken English is required • Experience enabling systems integrators or technical delivery partners. • Exposure to contact center, telephony, or enterprise CX technologies. • Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite. • Familiarity with embeddings, tool calling, retrieval, or agent orchestration. • Experience with SSML, lexicons, regex, or voice configuration. • Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes. • Experience supporting enterprise go-lives and production troubleshooting. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser
Benefits
• We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. • At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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