Localcoin - Operations Coordinator
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Requirements
• 2+ years of experience in operations, logistics, field service coordination, or vendor management. • Strong organizational skills with the ability to manage multiple workflows (installs, maintenance, vendors, etc.) simultaneously. • Experience working with external vendors or service providers is a strong asset. • Excellent communication skills with the ability to manage stakeholders and resolve issues proactively. • Nothing gets missed - Strong attention to detail • Analytical and problem-solving mindset with attention to detail and accountability. • Comfortable working in a fast-paced, evolving environment with shifting priorities. • Proficiency in Google Suites and spreadsheets • Experience in field operations. • Background in project planning and coordination. • Experience reviewing, validating, and reconciling vendor or service invoices
Responsibilities
• Coordinate ATM installations nationwide, including scheduling, partner alignment, and execution. • Own the lifecycle of deployed machines—track performance, maintenance needs, upgrades, and relocations. • Manage vendor relationships end-to-end: onboarding, scheduling, performance monitoring, and issue resolution. • Create and manage service tickets for installations, maintenance, and incidents; ensure timely closure and accurate records. • Act as the primary point of contact for retailers and service partners, providing updates on installs, maintenance, and ongoing support. • Review and approve vendor invoices, ensuring accuracy, cost control, and policy compliance. • Monitor field service SLAs and vendor KPIs, driving accountability and continuous improvement. • Collaborate cross-functionally (Sales & Account Management, Warehouse, Marketing) to support deployments, in-store branding and ongoing operations. • Identify and implement process improvements to increase efficiency, reduce downtime, and enhance service quality. • Support inventory planning and logistics coordination related to machine deployments and replacements. • Manage and prioritize support tickets and escalations that come through the service desk • Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines • Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders • Perform additional related duties as required to support the operations team.
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