Automattic Careers - Forward Deployed Engineer
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Requirements
• 5+ years of hands-on experience in web or application engineering, minimally in PHP and/or JavaScript. • Strong familiarity with WordPress at scale, including common architectures, REST APIs, caching/CDNs, performance optimization, integration methods and security hardening. • WordPress at scale • Experience working directly with large customers in technical consulting, architecture, or professional services. • large customers • Proven ability to diagnose and resolve complex technical issues in distributed or high-traffic environments. • Excellent communication and stakeholder management skills: equally comfortable in a debugging session and an executive briefing. • Commercial mindset: ability to spot opportunities for value expansion and articulate ROI to non-technical stakeholders. • Ideal • Ideal • Experience with WordPress VIP, enterprise hosting, or similar SaaS/PaaS platforms. • WordPress VIP • enterprise hosting • Prior experience as a solutions architect, senior developer, or forward deployed engineer in a consulting or SaaS/PaaS context. • solutions architect • senior developer • forward deployed engineer • Familiarity with AI-assisted development, observability tools, and modern DevOps practices (CI/CD, GitHub Actions, etc.). • AI-assisted development • Domain experience in Government, Media, or Enterprise. • Government • Media • Enterprise • Key Competencies • Key Competencies • Technical Depth & Breadth: Rapidly understand diverse architectures and technologies. • Technical Depth & Breadth: • Customer Empathy: Translate customer needs into actionable technical and business outcomes. • Customer Empathy: • Problem Ownership: Take responsibility for technical success, even beyond formal scope. • Problem Ownership: • Commercial Awareness: Balance engineering rigor with business objectives. • Commercial Awareness: • Learning Agility: Continuously adapt to new tools, patterns, and customer contexts. • Learning Agility: • Collaboration: Work fluidly with Services, Support, Product, and Commercial teams to deliver holistic outcomes. • Collaboration: • Salary range: $180,000-$230,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.
Responsibilities
• Deliver Customer Technical Outcomes • Engage directly with large VIP customers (often embedded in their teams) to ensure successful adoption, integration, and scaling of WordPress VIP solutions. • Directly identify and solve complex architectural and technical problems. • Partner with customers as they leverage VIP’s support capabilities, ensuring they fully utilize VIP's high-availability support. • Conduct technical discovery and design sessions, producing architecture recommendations, migration plans, and implementation guidance. • Maximize the customer’s value from VIP’s platform, integrations, and partner ecosystem. • Drive Expansion Through Services-Led Growth • Identify and shape professional services opportunities through ongoing technical engagement. Document and refer engagements to other VIP PS teams. • Define scopes of work (SOWs) for technical expansion projects, collaborating closely with Services, Account Management, and Commercial teams. • Participate in presales and renewal discussions as the technical voice of confidence and credibility. • Hold and Share Deep Customer Context • Maintain a living technical knowledge base of customer architectures, deployments, and patterns. • Act as the internal authority on assigned customer environments, proactively identifying risks and opportunities. • Contribute to team-wide tooling and process improvements, including delivery platforms, AI workflows, and documentation systems (e.g., Rocketlane, Notion, or similar). • Contribute to the Forward Deployed Engineering Practice • Using data, help refine the operating model for FDE engagements, balancing presence, value, and scalability. • Experiment with and adopt AI-assisted workflows to improve delivery efficiency and insight generation. • Collaborate with the leadership to expand the practice into a repeatable, revenue-driving function.
Benefits
• We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. • This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI • Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. • We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
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