Equip Health - Caregiver Coach - Remote (PST)
Requirements
• 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy. • Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans). • Proven ability to balance structured protocols with deep empathy, meeting patients where they are while keeping them on track with their care goals. • A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones. • Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate. • Lived experience as an eating disorder support for a loved one in firm/stable recovery. • Ability to connect with a range of diverse people with varying lived experiences. • Ability to identify and direct patients and families in achievement of treatment goals. • Passion for evidence-based care and ability to learn, practice, and develop new coaching skills. • Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally. • Strong organizational and time management skills with a proven track record of meeting goals. • Strong attention to detail. • Comfortable working with and learning new technologies. • Comfortable working remotely (including the requirement to be on camera). • Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment. • Ability to provide 26-33 hours a week of direct patient care, including new patients and follow-up sessions. • Ability to commit to working two evenings until 8pm of your choice per week. • Ability to provide 33 hours a week of availability for direct patient care, including groups, new patients and follow-up sessions. • Ability to commit to working until 8pm two evenings per week (you choose which evenings). • Ability to commit to a minimum of 20 hours of direct patient care after 2pm in the respective patient care time zone throughout the week. • Ability to attend mandatory meetings (i.e Supervision, Treatment Huddles, Labs/All Hands, etc.).
Responsibilities
• Provide skills-based individual and group sessions to caregivers in treatment at Equip. • Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements. • Participate in multidisciplinary treatment team huddles to support patient progress in treatment. • Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies. • Maintain an availability calendar allowing caregivers to schedule appointments. • Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan. • Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to ease day-to-day tasks and stresses. • Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; preparing and ordering customized grocery lists; and referring personalized resources to support family. • Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters. • Build a relationship of respect and trust with the caregiver. • Complete timely documentation of caregiver interactions in compliance with Equip policies. • Attend and participate in internal meetings as well as initial and ongoing training as assigned.
Benefits
• Earning Potential Range: $54,000 to $65,000 Base Pay + 15% Annual Performance-Based Bonus Potential • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays. • Competitive Medical, Dental, Vision, Life, and AD&D insurance. • Equip pays for a significant percentage of benefits premiums for individuals and families. • Spring Health, a 100% employer-paid mental health benefit through Guardian. • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents. • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! • HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits. • Student Loan Repayment: • $500/quarter for employees under a year of tenure. • $1,000/quarter for employees over a year of tenure. • Continuing Education: • Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over at $3,000 per training. • For therapists and medical providers, unlimited online courses through NetCE. • Up to $1,000/year stipend for continuing education. • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. • Initial work-from-home stipend of up to $500. • Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.). • Company Laptop. • Physical Demands • Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. • At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
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