clipboard - Strategy & Ops Lead, Applied AI
Requirements
• Technical Fluency - You’re comfortable working with APIs, integrations, and automation tooling. You can build and debug independently and hold your own in technical conversations with engineers. • Execution Discipline - You take defined problems and drive them through to completion. You manage multiple priorities effectively and maintain a high bar for quality and reliability. • Systems Thinking - You understand how tools, workflows, and dependencies connect. You look for ways to improve how systems operate together, not just individual components. • Problem Solving - You can take loosely defined or scoped problems and translate them into practical, well-structured solutions. • Ownership Mindset - You take responsibility for delivering high-quality work and improving the team’s day-to-day operations through better tooling and processes. • Experience working with support platforms such as Zendesk • Familiarity with AI-driven tools and automation workflows • Background in Ops, Support, or CX environments • Experience working with evolving or fragmented tooling stacks • Case Interview with a team member • Interview with Head of Core Services • Interview with Head of Operations • Final Culture Interview with Executive Leadership • Quick Note on Scammers: • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Responsibilities
• Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency • Execute against high-priority tooling and automation initiatives across the operational stack. • Partner with engineers and developers to scope requirements, write technical specs, and prioritize tooling work that matters most to Ops. • Improve systems across multiple tools, including support platforms and AI-driven solutions • Translate defined problems into practical, well-scoped technical solutions • Identify gaps or inefficiencies in current tooling and proactively address them • Troubleshoot issues, improve system reliability, and ensure tools perform effectively in production • Contribute to ongoing improvements in how our systems connect and operate together
Benefits
• Each candidate's compensation offer within this range will be based on multiple factors, including but not limited to relevant education, qualifications, certifications, experience, and geographic location. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What is your expected annual compensation in USD? • Describe your experience building and scaling technical systems within an operational domain. How have you materially improved delivery, automation, or reliability? • Describe something you built from scratch. Go five levels deep — what it was, why you built it, what the architecture looked like, what broke, and what you'd do differently.
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