Mesh - Strategic Account Manager
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Requirements
• Bachelor’s degree or equivalent practical experience • 5+ years in strategic account management or customer-facing roles within payments, fintech, or crypto • Deep understanding of payment networks, APIs, and integration workflows; experience with crypto or stablecoins is a plus • Proven track record of driving customer activation, expansion, and renewals across a portfolio • Commercially savvy, comfortable leading pricing discussions, contract negotiations, and revenue-focused conversations • Clear, confident communicator who builds trust with both technical and business stakeholders • Data-driven and highly organized, with the ability to manage multiple priorities and focus on what drives the most impact • Builder mindset, excited to create scalable processes, playbooks, and better ways of working
Responsibilities
• Own a portfolio of high-potential accounts, leading relationship management, performance tracking, and growth strategy • Drive customer activation and adoption by removing onboarding blockers and coordinating across internal teams to get customers live and scaling • Build and manage success plans, run MBR’s/QBRs and check-ins, track performance against goals, and proactively identify risk • Identify and execute growth opportunities across transaction volume, new use cases, products, and merchant or end-user activation • Own renewals and support commercial negotiations, including pricing and contract terms, in partnership with Sales and Customer Success leadership • Partner with Engineering, Product, and Support to resolve issues and ensure customers consistently realize value from Mesh • Travel up to 25% to meet customers and represent Mesh at industry events
Benefits
• At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, "I built that." You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be. • In-Office Expectations • Employees based in our San Francisco, New York, and Bangalore hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process. Our hybrid approach is designed to balance meaningful in-person collaboration, team building, and real-time decision-making with the flexibility to work remotely. We believe this structure supports strong execution while preserving autonomy and focus time. • San Francisco, New York, and Bangalore • How We Care For Our Team • We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best. • We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.
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