Valon Mortgage - Pre-Foreclosure Associate
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Requirements
• 1–2 years of experience in mortgage servicing, default servicing, foreclosure, or a related operational or clerical role • Basic understanding of pre-foreclosure processes, documentation, and timelines • Familiarity with regulatory and investor guidelines (FHA, VA, Fannie Mae, Freddie Mac preferred but not required) • Working knowledge of foreclosure-related compliance requirements, including exposure to CFPB guidelines and FDCPA concepts • Strong data entry skills with a focus on accuracy and attention to detail • Basic proficiency in Microsoft Word, Outlook, and Excel • Ability to follow defined processes and procedures in a compliance-driven environment • Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting • Ability to identify inconsistencies and escalate issues appropriately • High school diploma or equivalent required • IDEAL BACKGROUND • Demonstrates strong attention to detail and accuracy in document compilation and data entry tasks • Works effectively as part of a team, supporting senior staff and contributing to overall workflow efficiency • Communicates clearly and professionally with internal stakeholders • Shows a willingness to learn foreclosure processes, compliance requirements, and servicing systems • Proactively follows up on assigned work to ensure timely completion • Maintains organized records and documentation to support audits and reviews • Adapts to process updates and incorporates feedback to improve performance • Supports team goals by completing tasks efficiently and in compliance with company and regulatory standards
Responsibilities
• This position is ideal for a detail-oriented and process-driven individual looking to build experience in default servicing. Success in this role requires strong organizational skills, attention to detail, and the ability to follow structured workflows in a compliance-focused environment while supporting overall team efficiency. • Supports the preparation of pre-foreclosure files by building pre-review foreclosure folders, compiling required documents from the Service Console and other internal systems • Assists in ensuring foreclosure files are complete, properly documented, and ready for review in accordance with internal procedures and investor guidelines • Manually enters property inspection results and other loan-level updates into servicing systems with a high degree of accuracy • Performs routine daily follow-ups on assigned tasks, including tracking document completion and status updates • Assists with breach processing activities, including preparing and reviewing breach notice documentation for completeness • Supports foreclosure referral preparation by organizing required documents and identifying missing items for escalation • Utilizes system of record, vendor tracking tools, and reporting dashboards to update and monitor assigned loans in the pre-foreclosure pipeline • Maintains and images foreclosure-related documents in a timely and organized manner to ensure audit readiness • Communicates with internal teams to resolve documentation gaps or obtain missing information • Escalates discrepancies, missing documentation, or potential compliance concerns to senior team members or management • Ensures tasks are completed in alignment with established timelines, SLAs, and compliance requirements • Performs other duties and special projects as assigned
Benefits
• Compensation: competitive salary and participation in our 401k plan • Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support • Food & meals: in-office snacks and drinks, Bagel Fridays • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback • Generous time off: 17 days paid time off, sick days, and 11 company holidays • Throughout the interview process, please remember that emails will only be from valon.com http://valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
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