answersnow - Director of Clinician Support & Success
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Education: Bachelor's degree or equivalent in education and experience • Experience: Minimum of 3+ years of experience directly supporting clinicians within a digital health or telehealth environment. • Clinical Operations: Strong background in behavioral health operations (e.g., ABA, therapy, or related clinical services). Proven track record of designing, implementing, and optimizing complex clinical workflows to improve efficiency at scale. • AI Literacy: Practical experience leveraging AI tools to streamline operations. • Strategic Problem-Solver: Exceptional ability to identify operational bottlenecks and develop creative, data-driven solutions. • Training & Governance: Significant experience creating standardized training modules, clinical manuals, and performance dashboards. • Communication: Ability to translate technical or operational changes into clear, supportive guidance for clinical teams.
Responsibilities
• Support clinician onboarding and completion of initial and ongoing training. • Support timely and accurate clinician licensure applications and approvals. • Ensure clinicians are trained on company products, tools, and technology, including AI-supported workflows. • Serve as the operational owner of clinician support across platform, portal, and technical questions. • Help optimize clinician schedules and capacity to support success and utilization. • Coordinate clinician coverage during time off to maintain continuity of care for clients. • Ensure clinicians are using available tools and resources to maximize clinical success. • Monitor and improve clinician support experience, including clinician NPS and related feedback trends. • Define the end-to-end clinician engagement and retention strategy to drive long-term provider satisfaction, reduce turnover, and ensure clinical stability for families. • Proactively identify and mitigate operational friction points or organizational barriers that contribute to clinician burnout or impede the delivery of high-quality care. • Establish the "Clinician Success Playbook," standardizing SOPs for support, professional development, and performance optimization that can be scaled as the provider network grows. • Leverage AI-driven automation and administrative tools to reduce the "documentation burden" on clinicians, maximizing their capacity for direct client care. • Harness AI-powered sentiment analysis and feedback loops to monitor clinician morale in real-time, allowing for proactive leadership interventions and targeted support. • Act as the senior escalation point for complex provider relations issues, utilizing high-level coaching and creative problem-solving to resolve professional conflicts or performance concerns. • Partner with clinical leadership to ensure that all clinician support initiatives are synchronized with the organization's clinical standards and provider competency frameworks.
Benefits
• AnswersNow is seeking an operational and clinically-minded Director of Clinician Support & Success to champion our provider network. In this role, you will define our end-to-end clinician engagement strategy, leveraging AI-driven tools to reduce documentation burdens, actively mitigate burnout, and support clinicians to provide high quality clinical care. • We are looking for a strategic problem-solver who can seamlessly bridge clinician efficiency and success with operational efficiency—ensuring our providers are fully supported, trained, and optimized from day one. You will serve as the ultimate advocate for our clinicians, ensuring they have the resources, coverage, and frictionless technology needed to deliver life-changing care and meet utilization goals within a fast-paced environment. • Fully remote – work from anywhere in the U.S. • Flexible hours with an async-friendly team culture
No credit card. Takes 10 seconds.