LivePerson - Senior Technical Product Manager- Analytics
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Requirements
• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). • 7+ years of experience in product management, with a track record of successfully launching and managing SaaS analytics and reporting products or platforms. • Deep understanding of data warehousing, business intelligence (BI) tools, reporting systems, high-scale data processing, event-driven architectures, and cloud infrastructure. • Proven ability to develop and execute product strategy for data and analytics products, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. • Strong analytical skills, with the ability to gather and interpret data, identify trends in product usage, and make data-driven decisions. • Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams (e.g., Data Engineering, Data Science, Design). • Experience working with enterprise customers on their reporting and analytics needs and a strong customer focus, with the ability to empathize with customer data consumption pain points. • Passion for innovation, creativity, and solving complex data and reporting challenges to deliver impactful, self-service solutions. • Product Coverage Scope: • Report Center & Analytic Studio/Builder: Tools for creating, visualizing, and sharing reports, dashboards, and custom analytics using conversational data. • Data Transporter & Data Services: Infrastructure and pipelines for extracting, transforming, and loading (ETL) large volumes of raw conversational data (e.g., transcripts, metadata, bot interactions) into analytical data stores. • Conversational Intelligence (Conv Intelligence) Analytics: Features that leverage AI/ML to derive insights from conversations, suchg as sentiment analysis, topic clustering, and intent detection, and making these insights available through the Analytic Studio.
Responsibilities
• Develop and articulate a clear product vision and strategy for our end-to-end Analytics platform, ensuring it empowers customers and internal teams to gain actionable insights from Conversational Data. • Define, review, and prioritize features for the Analytic Studio/Builder and Report Center, focusing on an intuitive user experience for data exploration, visualization, and report scheduling. • Manage the product roadmap for Data Services and Data Transporter, guaranteeing the timely, accurate, and scalable ingestion and preparation of petabyte-scale conversational data streams. • Work closely with Data Science and Engineering teams to integrate Conversational Intelligence (AI/ML-derived insights) features directly into the core analytics products. • Define and track key performance indicators (KPIs) and data quality metrics for all data pipelines and analytic tools, ensuring high data reliability, freshness, and tool usage. • Act as the primary interface between Analytics users (internal and external) and the Data Engineering teams, translating complex data requirements into clear, technical specifications.
Benefits
• We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. • 💰 Financial Security & Growth • Additional Pension scheme: deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements • Additional Pension scheme • Equipment: Internet and Mobile reimbursement • Equipment • Development: Access to internal professional development resources. • Development: • 👨👩👧👦 Time Away & Family Support • Flexible Paid Time Off (PTO): Personal time off 33 days , vacation (28 days) and care days (5) • Flexible Paid Time Off (PTO): • Paid Public Holidays. • Volunteering Days: Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact. • 💻 Workplace Flexibility • Remote-First Model: Be flexible, work flexibly and from anywhere - no defined working hours or boundaries with offices in Mannheim and Berlin • Remote-First Model: • Monthly Connection: Join our monthly connection pizza day in the office! • Monthly Connection: • As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
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