harvey - User Operations Specialist, EMEA
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Requirements
• 2 years of professional experience in customer support at a SaaS company in the technology industry. • Strong empathy and communication skills with a genuine desire to help others. • Comfort working in a fast-paced, high-growth environment with competing priorities. • Excellent organizational skills and attention to detail. • Growth mindset and eagerness to learn technical concepts over time. • Experience with customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus, but not required. • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Responsibilities
• Act as the first point of contact for support inquiries, ensuring timely, empathetic, and accurate responses. • Own and resolve high-volume, non-technical requests from internal teams and customers. • Accurately document and categorize support issues to identify trends and opportunities for improvement. • Partner with teammates to escalate complex or technical issues effectively. • Maintain a strong working knowledge of Harvey’s core product features to provide clear and effective guidance. • Contribute to FAQs, internal guides, and knowledge base articles that streamline support for recurring questions. • Stay adaptable and proactive in a rapidly evolving startup environment.
Benefits
• Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Yes, I will require Harvey to sponsor my employment • No, I do not require sponsorship to work in the country where this role is located • If you answered ‘Yes’ to requiring sponsorship now or in the future, please feel free to provide additional details (Optional) • Yes, I’m based in this location and able to work from the office 3 days per week • No, I’m not based in this location but willing to relocate • No, I’m only able to work remotely • Other (optional context) • or drag and drop here
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