screenverse - Customer Success Manager
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Requirements
• 3-5 years of experience in ad tech, programmatic, or media • Proven ability to manage agency relationships and campaign execution • Experience working with agencies and clients directly • Track record of meeting performance goals or driving revenue growth • Experience working with DSPs, SSPs, or similar platforms • Strong partner communication and relationship management • Ability to manage multiple campaigns and priorities simultaneously • Problem-solving mindset with ability to troubleshoot issues quickly • Data-driven thinking with ability to translate insights into action • Attention to detail in execution and reporting • Proficiency in Excel, Salesforce, and Slack • Experience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.) • Familiarity with reporting and analytics tools (e.g., QuickSight or similar) • Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)
Responsibilities
• Own day-to-day management of agency/client relationships, including communication and partner enablement • Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery • Monitor performance and provide clear, actionable reporting insights • Troubleshoot and resolve technical and operational issues efficiently • Proactively identify and escalate risks, blockers, or discrepancies • Identify and execute upsell opportunities while delivering strategic recommendations that drive client value • WHAT DOES SUCCESS LOOK LIKE? • Strong, trusted relationships with agency and client partners, reflected in high satisfaction and ongoing engagement • Campaigns and deals are executed accurately, on time, and with minimal errors • Performance is consistently monitored with clear, actionable insights that drive optimization and results • Issues are resolved quickly and efficiently with minimal impact to campaigns or partners • Risks and blockers are identified early and addressed proactively before impacting performance • Clients see measurable value through strategic recommendations and consistent upsell/growth opportunities
Benefits
• Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications. We expect the base salary range for this role to be between: $85,000-$95,000 USD + $10,000 Bonus. Our salary ranges are determined by role level and location. The actual base pay for the successful candidate in the role is dependent upon many factors, such as location, transferable, or job related skills, work experience, relevant training, business needs, and market demands. The salary range may be subject to change. This role is fully remote within the US. • EQUAL OPPORTUNITY
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