NICE - Commercial Business Partner, International
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Requirements
• You are an experienced product designer who has led design across complex SaaS products or multi product platforms. • You understand how to create coherence across large product surfaces and know how to balance design quality with the realities of fast moving product teams. • You are a strong individual contributor who leads through craft, clarity, and judgment. You set the bar through your own work while helping others improve theirs through thoughtful critique and guidance. • You are comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome. • You are confident discussing design decisions with engineers, product managers, and executives, and you can clearly articulate what good looks like and why it matters. • You combine strong design instincts with a pragmatic approach to shipping high quality enterprise products. • You have experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role. • You have owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance. • You have worked in environments where design is distributed and non designers contribute to prototypes or early concepts. • You are familiar with conversational AI platforms, agent based systems, or complex workflow tooling. • You have collaborated with cross functional teams in fast moving product environments and can demonstrate how your design work improved both product quality and business outcomes. • We value strong design judgment, practical experience, and the ability to drive meaningful impact regardless of the number of years on your CV. • What Makes This Role Unique • You are joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem. • You will have direct influence on the future experience of a leading enterprise AI platform and work closely with product leadership on shaping how the platform evolves. • The team already has strong prototyping capability across Product Managers. Your leverage comes from system thinking, design quality, and architectural experience rather than sheer execution volume. • You will be designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real time orchestration. • Requisition ID: 10354 • Reporting into: Director - Product Management • Job type: Individual contributor. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Responsibilities
• You will own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem, from foundational design principles through to the experience delivered across individual product areas. • Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio. • Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation. • Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations. • Review and elevate design work across product teams, acting as the final arbiter of design quality. • Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery. • Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools. • Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping. • Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision. • Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations. • Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows.
Benefits
• High exposure to senior leadership and strategic deals. • Direct influence on revenue quality, pricing discipline, and long‑term customer value. • Opportunity to operate as a true commercial partner, not a transactional finance role. • If you’re motivated by impact, commercial judgement, and influencing business outcomes, we’d love to hear from you. • Enjoy NiCE-FLEX! • Enjoy NiCE-FLEX! • At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. • Requisition ID: 10662Reporting into: VP, Business FinanceRole Type: Individual Contributor • Requisition ID: 10662Reporting into: VP, Business Finance • Role Type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
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