Forward Deployed Engineering Manager
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Requirements
• Engineering management experience: At least 2 years managing, mentoring, and growing engineering teams • Customer-facing engineering background: Experience as a Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, or similar role working directly with customers • Customer-facing engineering background • Technical depth: Strong software engineering fundamentals (coding, system design, APIs, databases) — you've built production systems and can earn the respect of senior engineers • Technical depth • AI/LLM familiarity: Hands-on experience with AI agents, LLMs, prompt engineering, or ML deployments in production • AI/LLM familiarity • Hiring and talent development: Proven track record of recruiting, onboarding, and developing high-performing engineers • Hiring and talent development • Cross-functional leadership: Demonstrated ability to influence and collaborate across Product, Engineering, Sales, and Customer Success teams • Cross-functional leadership • Bias toward action: You ship fast, iterate, and believe that perfect is the enemy of good • Bias toward action • Customer empathy: Deep understanding of enterprise customer needs and the ability to translate technical concepts into business value • Customer empathy • Startup or scale-up experience: You've been in fast-paced, high-growth environments where you wore multiple hats • Enterprise B2B background: Experience with complex, multi-stakeholder deployments and long sales cycles • Enterprise B2B background • Product mindset: You think like a product manager — understanding market needs, prioritization, and trade-offs • Product mindset • Process design: You've built processes from scratch and iterated on them based on what works • Process design • Founder or entrepreneurial experience: You've started something, built something from zero, or operated with extreme ownership
Responsibilities
• Build and Scale the FDE Team • Recruit top talent: Own hiring strategy and execution for FDEs, building a diverse team of engineers who blend technical excellence with customer empathy • Recruit top talent • Develop your team: Mentor FDEs through hands-on coaching, career development, and technical guidance • Develop your team • Define the role: Evolve the FDE career ladder, competencies, and growth paths as the function matures
Benefits
• High impact, high visibility: You'll own one of the most strategic functions at Cresta — the team that turns AI into customer success • High impact, high visibility • Build something new: FDE at Cresta is still being defined. You'll shape the function, the culture, and the playbook • Build something new • Work with cutting-edge AI: You'll be hands-on with state-of-the-art AI agents, LLMs, and enterprise deployments at scale • Work with cutting-edge AI • Develop world-class talent: You'll recruit and mentor some of the best engineers in the industry • Develop world-class talent • Influence product strategy: Your insights will directly shape what Cresta builds and how we win in enterprise • Influence product strategy • Collaborate with the best: You'll work alongside world-class teams across product, engineering, and go-to-market • Collaborate with the best • Move fast, see impact: This isn't a slow-moving enterprise role. You'll ship fast, iterate, and see your work drive measurable customer outcomes • Move fast, see impact • We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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