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drata

drata - Associate Account Manager

Remote - USA+ Equity1w ago
RemoteJuniorNASoftwareAccount ManagerAssociateAccount ManagementCustomer EngagementChatGPTGongCustomer SuccessSalesforceOutreachCatalystGoogle Workspace

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Requirements

• 1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role • Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment • Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders • Strong organizational and prioritization skills across a high-volume book of business • Clear written and verbal communication skills, with the ability to tailor your message to different audiences • Sound judgment, strong follow-through, and comfort working with direction while operating independently within your scope • A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done • Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement • Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus • How we support you: • At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. • Explore how we invest in your Life at Drata https://drata.com/about/life-at-drata?utm_source=chatgpt.com.

Responsibilities

• Own the commercial relationship for a large number of Upper Emerging Drata customers • Support renewals and expansion across your book by executing established account management and negotiation frameworks • Identify upsell and cross-sell opportunities and help move them forward on and off cycle • Prioritize your book based on growth potential, customer engagement, renewal timing, and risk signal • Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes • Communicate risk clearly, maintain accurate visibility into renewals and expansion activity, and escalate when needed • Deliver value-based customer conversations that help customers understand the impact and ROI of Drata • Build trusted relationships with key stakeholders and strengthen customer engagement over time • Contribute to process improvements, team best practices, and a high-accountability, high-collaboration team culture

Benefits

• The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. • See the Speed: https://www.youtube.com/watch?v=QidTdkGwKMY Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years • Hear the Voice of the Team https://drata.com/about/life-at-drata: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. • Experience the Impact https://www.greatplacetowork.com/certified-company/7044563: See why we are consistently recognized on Fortune's Best Workplaces lists. • Connect with Us on Socials: LinkedIn https://www.linkedin.com/company/drata/posts/?feedView=all - follow us for company updates, employee stories, and career news.

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