allica-bank - IT Support Engineer

• We are looking for someone that can bring their exceptional skills, experience and knowledge to Allica – and not just technical ones. Having the ability to interact and communicate with technical and non-technical colleagues is a key part of this role as establishing and maintaining relationships is critical in being a trusted and valued IT partner. We also need you to have: • · Strong hands-on experience providing desktop support both on-site and remotely. • · Significant experience supporting Microsoft 365 enterprise environments. • · Experience working within ITSM frameworks and service delivery best practices. • · Strong problem-solving skills and ability to manage competing priorities. • Customer-focused with excellent communication skills.Desirable • · Experience in a regulated environment (e.g. financial services or banking). • · Exposure to security best practices such as MFA, device encryption, and privileged access. • · Experience contributing to automation, scripting, or AI-enabled support capabilities. • Working at Allica Bank • At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. • Our employees are at the heart of everything we do, so our benefits are designed with you in mind: • Full onboarding support and continued development opportunities • Options for flexible working • Regular social activities • Pension contributions • Discretionary bonus scheme • Private health cover • Life assurance • Family friendly policies including enhanced Maternity & Paternity leave • Don’t tick every box? • Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! • Flexible working • We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. • We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.