freedompay - Customer Success Support - UK

• Assess and evaluate client needs through daily calls and email correspondence. • Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk. • Manage client expectations across all aspects of the relationship and overall customer lifecycle. • Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly. • Manage multiple clients, projects, and priorities simultaneously. • Communicate effectively and assertively in both individual and group settings.