kraken123 - Kraken - Associate Learning Experience Lead
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Requirements
• Help us use technology to make a big green dent in the universe! • Kraken powers some of the most innovative global developments in energy. • We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. • It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. • Kraken Customer • What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. • Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. • Who are we looking for? • We’re looking for an influential data and analytics associate who’s excited to work directly with clients — helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data. • You should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but not required.) • LMS administration • Training cohort management • Experience adapting global content to local needs while maintaining structure and quality • Learning data analysis • Operational management of training programs • Proficiency with collaborative tools (Notion, Slack, Asana, etc.) • Strong organisational skills and attention to detail • Service mindset and learner support orientation • Collaboration with various learning roles, ie Learning Experience Designer, Instructional Designer, Learning Consultant, or similar role • Ability to work cross-functionally with product, engineering, delivery, and client teams • Excellent communication, storytelling, and visual structuring skills • Solid facilitation skills, especially in virtual and hybrid environments • Ability to simplify complex technical or operational processes into practical learning • Project management • Ability to manage multiple cohorts simultaneously • Comfortable working at pace, handling ambiguity, and iterating quickly • Experience working in a global, fast-moving, multicultural environment • Familiarity with Docebo or major LMS/LXP platforms • Experience with authoring tools (Rise, Storyline, Evolve, Docebo authoring, or equivalents) • Understanding of blended learning design, adult learning theory, and behaviour change • Ability to design lightweight job aids, videos, quick-start guides, and process walkthroughs • Experience supporting learning in energy, utilities, or regulated industries • PLEASE SEND YOUR CV IN ENGLISH • Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Responsibilities
• Operational management of training programs to ensure a seamless and well-structured experience for each cohort. • Plan, launch and report on training cohorts by structuring groups / intakes and enrolling learners on the LMS • Monitor training schedules and manage timelines and deadlines. • Organize live workshops and virtual classes, and coordinate trainers’ or mentors’ for these sessions • LMS administration and management to ensure the platform operates smoothly and efficiently. • Create and configure learning plans • Enroll learners in modules, manage user accounts, and manage permissions and access rights • Track and report on platform-related technical issues • Test learning plans prior to launch • Learner monitoring and engagement that maximizes completion rates, learner engagement, and net promoter scores • Onboard learners and facilitate cohorts (messages, reminders, announcements) • Organise progress check-ins by tracking individual and collective progress with follow-up as needed with inactive learners • Respond to pedagogical and technical questions • Internal coordination that continuously and consistently enhances the learning experience • Create and publish content that delivers engaging learning experiences • Act as a local user for learning design, applying global frameworks and standards across all client delivery learning journeys • Design and deliver client-facing learning experiences, including onboarding sessions, process training, system walk-throughs, toolkits, and role-based resources • Support the digital experience by adopting and providing feedback on how content should be structured in our LMS and client environments • Collaborate with Client Delivery and local teams to ensure the client learning experience remains consistent, even when localised or adapted for regional needs • Manage content lifecycle, ensuring materials stay updated as products evolve and processes change • Stay informed on learning trends, new tools, and innovative delivery formats that improve the client learning experience
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