Make-A-Wish America - Lead Manager, IT Engineer
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Requirements
• Bachelor’s degree in computer information systems or related field required. • 5+ years of total experience with 2+ years of hands-on experience designing, building and supporting enterprise IT infrastructure. • Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products • Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory) • Preferred Certifications: CCNP, MCSE, VCP • Working Conditions: • Working Conditions: • Ability to thrive in a remote environment. • Some travel is required. • May on occasion require work outside a traditional Monday – Friday work week, and outside of normal business hours. • This Role's Hiring Range • $76,300—$92,000 USD
Responsibilities
• Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level • Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering • Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures • Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure • Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level • Lead and support network and system related projects according to agree upon budget and schedules. • Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing • Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours. • Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware. • Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance. • PowerShell / WMI Scripting Knowledge • Performs other related job duties, as assigned.
Benefits
• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • effective day 1 • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires • Time Off • Up to 15 PTO days • 11 Paid Holidays • 2 Volunteer Days after one year of service • 2 Personal Days accrued annually • Also... • Employee Awards and Recognition Programs • Individual and Leadership Development • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets • Monthly premiums paid for the employee for vision, dental, and short/long term disability.
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