Remote Woman - Technical Success Manager

• PaaS Ecosystem Expertise: Deep experience in cloud infrastructure and developer tools, with a natural empathy for the challenges faced by modern, developer-focused organizations. • PaaS Ecosystem Expertise • Consulting Experience: Typically 5–8+ years in technical account management or systems engineering, with a proven ability to translate technical health into operational excellence. • Architectural Fluency: The ability to design sophisticated technical workflows and architectures that align with diverse infrastructure standards. • Architectural Fluency • Stakeholder Mastery: High emotional intelligence and communication skills, allowing you to build trust with both C-suite executives and hands-on engineering leads. • Stakeholder Mastery • Linguistic Versatility: Professional fluency in both English and either French or German is required to support our EMEA portfolio. • Linguistic Versatility • English and • French or German • Change Management: Formal experience or certification in change management methodologies related to software adoption. • Change Management • CS Tooling: Familiarity with customer success platforms like Gainsight or ChurnZero, or product analytics tools such as Datadog or Pendo. • CS Tooling • Developer Roots: A background in DevOps or software development that allows you to speak the same language as our core users. • Where we hire • Where we hire • At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in France, Germany, Spain, and the United Kingdom. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. • France, Germany, Spain, and the United Kingdom • How we hire • How we hire • We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance. • You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. • 45 Minutes with Talent Acquisition • 60 Minutes with Hiring Manager (Senior Manager, Customer Care) • 60 Minutes with Team (Senior Director, Customer Solutions & Senior Manager, Onboarding and Migration Specialists) • 45 Minutes with Executive (Senior Director, Professional Services) • All roles require background checks.