PadSplit - PadSplit

• 2+ Years of Customer Service: Proven experience in a high-volume customer service or support environment. • Tech & Systems Proficiency: Upper intermediate computer skills and level of experience with Google Suite. Proficiency with customer support software and tools (e.g., Zendesk, Atlas). • Problem Solving Skills: Strong problem-solving ability and attention to detail. • Change Agility: A proven ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly. • Availability: Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance. • Remote Discipline: High-speed internet and the self-motivation to hit targets in a fully remote, fast-paced setting. • The Interview Process: • Your application will be reviewed for possible next steps by the Hiring Manager. • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes. • If warranted, the next step would be a back-to-back video interview with the CX Team Leads & Manager for 1 hour and 15 minutes. For this interview, a candidate will perform a live mock ticket assessment and mock call simulation. • If warranted, then we move to contract! • $9,600 - $9,600 a year • Job Type: Full-time Independent Contractor