truezerotech - True Zero Technologies - Junior NOC Engineer (R-00153)
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Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree. • Training or practical experience in network operations, network monitoring, and network troubleshooting. • Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms. • Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response. • Strong analytical and problem-solving skills. • Ability to work effectively under pressure in a fast-paced operational environment. • Ability to communicate clearly with both technical and non-technical stakeholders. • Ability to accurately document incidents, changes, troubleshooting actions, and resolutions. • Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable. • Familiarity with ITIL practices is preferred. • Prior experience working in a NOC or similar operational environment is preferred. • Requires an Interim DoD Secret or comparable clearance
Responsibilities
• The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes. • Monitor network infrastructure in real time to ensure availability, performance, and operational stability. • Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations. • Use network management and monitoring tools to detect problems, assess impact, and support timely resolution. • Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required. • Perform routine network maintenance tasks in accordance with established procedures. • Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly. • Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately. • Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking. • Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress. • Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience. • Support the development and implementation of strategies for network improvement and risk mitigation. • Follow established operational procedures, escalation paths, and change management practices.
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