duffel - Product Analyst

• Identify fraud trends and develop a deep understanding of fraudulent behaviour on our platform through SQL, Google BigQuery, and Google Looker • Formulate rules based on your analysis to mitigate fraudulent behaviour across our platform • Carry out investigations of escalated cases related to potential misuse of our platform and assist with legal and customer enquiries as well as turning learnings into product enhancements. • Partner with our engineering teams to advance our technological approaches to identifying fraudulent activity and bring fraud detection to the heart of the product. • Work closely with engineering to enhance internal tools and databases that enable us to combat fraud and scale effectively • Act as a key resource for other departments by providing analysis of customer and booking behaviour on the platform • Present and communicate the results of analyses and investigations to stakeholders across the company • You'll Thrive Here If: • You have experience in data analytics or a similar analytical role (through formal education or practical experience) • You're comfortable working with and interpreting large datasets • You have a knack for answering difficult questions using data and translating complex findings into clear, actionable reports • You're proficient in writing queries and preparing reports using SQL or similar • You're motivated by self-learning and growing your skills when faced with new challenges • You can manage multiple priorities effectively with a proactive, forward-thinking mindset • Bonus: Prior knowledge of formulating rules to combat fraudulent behaviour or experience in travel/payments • What You'll Get: • 💰 Competitive salary + equity (you'll own part of Duffel) • 🏝️ Work from anywhere policy • 🛩️ Duffel travel allowance (use what we build) • 🍼 Generous parental leave • 🧘‍♂️ Sabbatical programme • 🪩 Office in Shoreditch + regular team socials