Manager, Platform Engineering
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Requirements
• You have deep infrastructure & platform engineering expertise: 5+ years in platform engineering, SRE, or DevOps roles with hands-on experience building and operating cloud infrastructure (AWS or equivalent, Kubernetes, Terraform, Cloud Infra CI/CD) in production environments at scale • You are a proven people leader: Experience managing engineering teams (4-6+ people), with demonstrated success coaching engineers, managing performance, driving team delivery, and building inclusive high-trust team cultures • You thrive in ambiguity and complexity: You excel at taking high-level business objectives and translating them into actionable technical strategies. You can structure solutions when problems are not clearly defined • You balance strategic vision with tactical execution: You can define technical roadmaps and improve team processes, then dive deep to unblock critical production issues or guide complex implementations • You comunicate with exceptional clarity: You can translate complex technical concepts for non-technical stakeholders, write clear documentation, and build strong cross-functional relationships • You think in systems and acts with focus: You understand how infrastructure decisions cascade through developer velocity, product delivery, costs, security, and business outcomes • Team management experience: 2-4 years successfully managing a single engineering team, with ability to adjust team processes based on feedback, drive continuous improvement, and maintain team motivation • Production ownership: Strong track record owning production operations, setting and maintaining SLAs, and handling incident response for critical systems • Technical leadership: Hands-on experience with infrastructure technologies and ability to guide engineers through complex technical challenges while introducing new tools and processes • Growth mindset: Demonstrated ability to learn, adapt, and continuously improve both yourself and your team • Senior leadership maturity: 4-6+ years managing engineering teams with proven ability to lead through increasingly complex and high-stakes situations in business-critical or regulated environments • Strategic domain ownership: Track record defining and implementing multi-quarter technical strategies for complex infrastructure domains, evolving system architecture to support future requirements, and making sound architectural decisions with long-term impact • Department-level influence: Experience defining processes at the department level, shaping broader organizational technical direction, and serving as a key link between senior leadership and engineering teams • Handles rising stakes with confidence: Proven success navigating high-pressure situations—regulatory requirements, business-critical launches, complex migrations, or incident management—while maintaining team stability and delivering results • Mentors and develops leaders: Demonstrated ability to mentor other managers or senior engineers, preparing the next generation of technical leaders • Autonomous and proactive: You don't wait to be told what to do—you identify opportunities, define the work, and rally your team around a compelling vision for the domain • What Sets You Apart 🌟 • This role is best suited for someone who wants real growth - not just more tasks, but more scope, more impact, and more trust, and wants to make a real impact in the financial lives of Canadians. • You've led infrastructure teams in regulated industries: Experience with financial services, payments, or other compliance-heavy environments where infrastructure decisions have regulatory implications • You've driven complex infrastructure initiatives: Examples might include cloud migrations, disaster recovery implementations, multi-region deployments, infrastructure modernization, or scaling infrastructure for rapid growth • You have a track record of operational excellence: You've built or improved monitoring, incident response, and SRE practices that measurably improved system reliability and team efficiency • You're passionate about developer experience: You see infrastructure as a product for internal engineering teams and focus on making developers' lives better through automation, self-service capabilities, and excellent tooling • You embrace AI-enabled workflows: You're excited about leveraging AI and automation to accelerate infrastructure work, reduce manual toil, and enable your team to focus on high-value initiatives
Responsibilities
• Manage a team to deliver high-quality platform engineering projects within scope and budget constraints. • Collaborate with cross-functional teams including product management, design, QA, DevOps, security, business partnerships, customer success, sales, marketing, finance, legal, HR, operations, procurement to ensure alignment of project goals across the organization. • Lead and mentor team members in a remote work environment while fostering an inclusive culture that promotes diversity and equity within KOHO's technology department. • Drive continuous improvement by implementing best practices for agile development, DevSecOps, cloud computing (AWS), containerization technologies such as Docker/Kubernetes, CI/CD pipelines, infrastructure automation tools like Terraform or Ansible and monitoring solutions including Prometheus & Grafana to optimize performance. • Develop a roadmap with the product management team for platform engineering initiatives that aligns with business objectives while ensuring technical excellence in software development practices such as test-driven development, code reviews, pair programming, static analysis tools like SonarQube and security audits using SAST (Static Application Security Testing) tools. • Represent the technology department at executive meetings to provide insights on platform engineering needs, challenges, opportunities for innovation while advocating for resources necessary to support team growth and development initiatives within budget constraints. • Participate in strategic planning sessions with senior management including business partnerships, marketing & sales teams as well as the CTO/CTO Council at KOHO to align technology vision across all levels of leadership ensuring a shared understanding of organizational goals for platform engineering and fintech innovation within Canada. • Engage in continuous learning by attending industry conferences, workshops, webinars or online courses related to emerging technologies such as AI/ML (Artificial Intelligence & Machine Learning), blockchain technology, quantum computing while staying abreast of best practices for remote team management and leadership. • Maintain open communication channels with senior leaders including the CTO Council at KOHO through regular status updates on project progress, challenges faced by teams or individuals as well as providing feedback based on experience gained from managing diverse technology projects across different industries within Canada's fintech sector to drive continuous improvement and innovation. • Actively participate in professional networking activities such as attending industry events hosted at KOHO headquarters located in Toronto, Ontario (Canada) or other regional hubs while building relationships with peers from diverse backgrounds across the technology department within Canada's fintech sector to foster collaboration and knowledge sharing. • Support team members by providing guidance on career development opportunities including mentorship programs offered at KOHO as well as helping individuals navigate through internal
Benefits
• Budgeted range for this job CA$160K – CA$196K • and $183k - $220kCAD at the Senior Manager level. • Senior Manager • At KOHO, we are dedicated to providing pay transparency to all candidates. Compensation at KOHO is determined through various factors including but not limited to: comparable salary market data within Canada, technical skill assessment, a holistic view of previous work history, and internal pay equity with other KOHO team members. • 📈 Opportunity to shape the future of fintech and financially empower a generation of Canadians • 🤝 Fantastic, Deeply Engaged Team (check out our engagement scores here!) • 🌴 Generous vacation + Wellness days + Flex Days + holiday closure • 💻 Remote-first environment + coworking support + yearly all hands retreat • 🧠 Access to coaching & growth programs • 👶 Parental top-up & leave policies • 💡 Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development • We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians. • At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust. • KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in. • As Manager, Platform Engineering, you'll lead the infrastructure team that empowers all of KOHO's engineering organization to deliver faster, more reliably, and at scale. You'll own our cloud infrastructure, developer infrastructure experience, production reliability and scaling, and compliance readiness while navigating critical business initiatives that enable KOHO's growth and product innovation. • This is a role for someone who thrives in high-stakes technical environments, can translate ambiguous business requirements into concrete infrastructure solutions, and builds high-performing teams that deliver exceptional results. You'll report directly to the Head of Platform Engineering and serve as a critical technical leader in the organization. • Note on Level: We're hiring a Manager role but are open to levelling up to Senior Manager for candidates with proven senior-level experience who can handle the continuously rising stakes and complexity of this domain as we scale our infrastructure to support KOHO's growth in the regulated financial services landscape. • Note on Level: • open to levelling up to Senior Manager