CloudWalk - Customer Support Engineer

• Deeply understand customer problems, going beyond surface-level symptoms • Take full ownership and solve problems end to end • Explain solutions clearly and simply, without jargon • Teach customers how to effectively use InfinitePay’s products and features • Work daily with modern support tools, automation, and AI agents to increase efficiency and scale impact • Act as a trusted partner with a critical mindset, proactively preventing customer issues and executing and driving product improvements based on real customer insights • What we expect from you • You care deeply about the customer experience and take pride in helping people succeed • You actively use AI as a core part of how you solve problems and make decisions day to day • You communicate with clarity, confidence, and empathy, even when navigating complexity • You naturally take ownership, make decisions, and deliver outcomes • You learn quickly, adapt fast, and stay curious by default • You’re comfortable in fast-moving environments and stay effective amid constant change • If you’re energized by ownership, continuous learning, and using technology to solve real problems for real people, you’ll feel at home here. • Interview Process: • Submit application • CloudWalk Academy Course + Live Test • People Interview • Presentation and Interview with CSE's coordinators • Panel Interview with CW Leaders • Final team interview