Hudl - Customer Success Manager II - Professional Rugby and EFL League 2 Football
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Requirements
• Excellent communicator. Presentation skills are key in this role. • Excellent communicator. • Technology-savvy. We don’t expect you to build an application programming interface, but you should understand what an API is and be able to pitch that to clients. • Technology-savvy. • A relationship builder. Building strong relationships is key in order to drive expansion and renew customers. • A relationship builder. • Willingness to travel. You’re happy to hit the road and visit customers on a consistent basis, as often as a few times a month. You will be expected to be traveling up to 50% of the time. • Willingness to travel. • Nice-to-Haves • Nice-to-Haves • Sports background. If you’ve been active in the sports industry or played sport at any level, that’s a big plus. • Sports background. • Salesforce experience. Previous knowledge of this customer relationship management system would be an asset, but it is not required. • Proactive. You enjoy going the extra mile to help a customer. Seeking out ways to help them improve their product experience is a step you like to take. • Proactive. • Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement. • Analytical. • Autonomous. You’re a self-starter and are able to take initiative to solve problems. • Autonomous. • Project management. You’ll be working with multiple stakeholders both internally and externally, so being able to multitask is essential. • Project management. • Our Role • Our Role • Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. • Champion work-life harmony • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. • Guarantee autonomy • Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. • Encourage career growth. • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work. • Provide an environment to help you succeed • Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. • Support your wellbeing.
Responsibilities
• We’re looking for a Customer Success Manager II to focus on retaining and expanding our Professional Rugby and EFL League 2 football accounts. You’ll help users get the maximum benefit and higher return on investment out of their subscription. • Customer Success Manager II • Develop strong customer relationships through maximizing product engagement. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. • Develop strong customer relationships through maximizing product engagement. • Be involved in all aspects of support and account management. You’ll demonstrate our products, educate customers, and carry out a range of engagement and commercial activities. • Be involved in all aspects of support and account management. • Work toward goals. Throughout the year, CSMs work toward achieving monthly, quarterly and yearly renewal targets. You’ll run meetings to truly understand client needs, identify opportunities for time-savings/expanded capabilities through better product usage,and identify opportunities for upselling additional services. • Work toward goals. • Work effectively and efficiently with your AE colleagues to ensure all market opportunities are capitalised on. • For this role, we're currently considering candidates who live within a commuting distance of our offices in London. But with our flexible work policy, the number of days you come to the office will be determined together with your hiring manager and your team. • Must-Haves • Must-Haves • Experienced. You’ve held a client-facing role, preferably in a technology company and you have worked for a professional Rugby or football club in the past using Hudl products or that of our competitors.
Benefits
• The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band. • Typically, the total compensation will fall within the middle of the OTE band. • Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices. • Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire. • £28,900—£48,125 GBP • On-Target Earnings • £41,250—£68,750 GBP • Inclusion at Hudl • Inclusion at Hudl
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