Boulevard - Director, Payments & Risk Operations
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Requirements
• 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience strongly preferred • Demonstrated success building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomes • Deep expertise in payments, acquiring, and/or risk underwriting, fraud, chargebacks, and transaction monitoring • Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency • Proven ability to lead operational evolution — moving teams from manual workflows to system oversight • Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance • At Boulevard, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $180,000 - $200,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling. • In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically. • ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. • 🏝 Take a break whenever you need with our flexible vacation day policy. • 🖥 Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. • 💚 Family planning resources and specialized support programs. • 🔮 Equity: get ahead on the ground floor and grow with Boulevard. • 💅 Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve. • 📲 We recommend following our official LinkedIn page to stay up to date on all things Boulevard life!
Responsibilities
• Payments Operations System • Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support • Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision • Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive continuous improvement • AI, Automation & Decisioning • Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume • Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning at scale • Continuously raise the bar for what AI-forward operations looks like in a PayFac context • Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors • Portfolio Performance • Own portfolio-level losses, balancing growth, protection, and customer experience • Thoughtfully evolve Boulevard's risk appetite and control frameworks in partnership with the GM Fintech • Design and refine underwriting and monitoring strategies; proactively identify and address emerging risks • Partner Management (Internal & External) • Ensure adherence to applicable regulations, card network rules, and PayFac requirements • Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting • Manage relationships with acquirers, processors, and banking partners; represent Boulevard credibly in external risk discussions • Cross-Functional & Team Leadership • Serve as the central accountability point for Payments Operations across Product, Engineering, CX, Sales, and Finance • Translate operational insights into product and policy improvements • Lead a high-performing team across underwriting, risk, and compliance ops — evolving from manual processing to system oversight and exception handling
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