genomics - Mystra Customer Success Associate

• Genomics is a science-led transatlantic TechBio combining large-scale genetic and health data with proprietary analytics to accelerate drug discovery and advance predictive, preventative healthcare. We are united by a single vision to help people live longer, healthier lives, using the power of genomics. • Genomics aims to help people live longer, healthier lives in two ways: super-charging drug discovery and development for novel treatments with our AI-enabled advanced genetic analytics platform, Mystra, and by helping people understand their personal risk of common chronic diseases through polygenic risk scores - giving doctors and health systems the chance to get the right people into the right prevention, screening and treatment programmes at the right time. • We are seeking a Mystra Customer Success Associate to bridge the gap between complex genomic science and commercial growth. In this role, you will focus on three main objectives: • Working with the commercial teams to grow Mystra’s client base of Pharmaceutical and Biotech companies • Ensuring that subscribing clients derive maximum value from Mystra • Ensuring that Mystra’s functionality and data continue to meet the evolving needs of the market • We are committed to providing a transparent, supportive, and rewarding work environment. • Competitive Reward: Salaries are externally benchmarked annually to ensure market-aligned compensation. • Clear Career Path: A straightforward, open progression framework means you'll always know the path to promotion and how to achieve your next career goal. • Continuous Learning: Including external courses and a wide library of L&D materials, because your growth is our success. • WELLBEING & TIME OFF • Holiday: 25 days annual leave, plus bank holidays, plus an extra 3-day company-wide shutdown at year-end. • Financial & Health Security: Robust benefits including a market-leading pension scheme, comprehensive private health insurance for you and your family with NO excess, critical illness, and life assurance. • Enhanced Leave: Enhanced paid family leave to support all new parents. • WORK ENVIRONMENT & CULTURE • Hybrid Working • Truly Inclusive Time Off: Our 'Bank Your Bank Holiday' program allows you to exchange public holidays for dates that hold personal or cultural significance to you. • Vibrant Social Culture: From regular Town Halls and team picnics to organised sports events, our social committee ensures frequent opportunities to connect and celebrate. • Green Commute: Cycle-to-Work scheme and convenient office locations near major transport hubs. • Ready to Build the Future? • If this opportunity excites you, apply now!