Chainguard - Senior Technical Support Engineer
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Requirements
• You’ve spent 5+ years supporting enterprise customers with a confident, calm approach. • 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers. • You deliver top-tier customer experiences with stellar written and verbal communication. • You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more. • You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff. • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. • Extra kudos if you’ve flirted with security frameworks, software supply chain security, or vulnerability scanning. • Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut. • Startup experience? Even better. You’ve navigated fast lanes before. • A curious soul who learns faster than a caffeinated squirrel. • You hold a bachelor’s degree (STEM preferred) or have equivalent battle scars from the real world.
Responsibilities
• Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images. • Be the frontline agent • Escalate wisely: Engage the Engineering team when things get spicy. • Escalate wisely • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. • Communicate like a pro • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. • Bridge the tech lingo divide • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. • Document like a librarian • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. • Channel your inner detective • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. • Speak up smartly • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. • Learn, teach, repeat • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support. • Be there when it counts
Benefits
• $128,000—$140,000 USD • We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. • We have a bias for intentional action — We prioritize, plan, try things, and fail fast. • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Flexible & Remote-First Culture: • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). • Our Approach to Equity: • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. • 100% Covered Health Insurance: • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. • ∞ Flexible Time Off: • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. • 18 Weeks Paid Parental Leave: • If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
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