bumbleinc - Bumble Inc. - Member Support Specialist, Data Protection (9-Month FTC)

• Resolve complex member requests related to account access, identity updates, and data rights, ensuring compliance with global privacy regulations such as GDPR and other regional frameworks. • Assess identity verification and account integrity concerns using established decision trees and standard operating procedures, taking ownership of cases from intake through resolution. • Use case management systems and AI-supported tools to triage, investigate, and document cases efficiently while maintaining accuracy and audit-ready records. • Identify high-risk, ambiguous, or sensitive cases and escalate appropriately using defined risk frameworks, demonstrating Courage and sound judgment. • Maintain service level agreements (SLAs) while balancing empathy and policy adherence to protect both members and the business. • Contribute to quality improvement by incorporating feedback from audits and coaching, reducing rework and strengthening first-time-right resolution. • Surface trends, recurring issues, or potential policy gaps to Supervisors, helping the team see things through from insight to impact. • Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners, taking ownership of outcomes and adapting with an agile mindset as policies evolve.