AI Chatbot Developer

• Solution Development: • Build and implement CCAI conversational AI flows, Looker BI dashboards, and CCaaS workflows. • Contribute to integration strategies for telephony, IVR, CRM adapters, and BYOC connectivity. • Build & Deploy: • Participate in end‑to‑end build processes for CCAI and CCaaS environments. • Configure systems for high availability and optimize performance for large‑scale operations. • Develop and maintain knowledge bases, enabling features like Agent Assist, call summarization, and AI‑driven automation. • Operational Support: • Provide proactive monitoring and L2/L3 support for CCAI, Looker, and CCaaS systems. • Manage MACD requests, troubleshoot incidents, and coordinate with carriers/vendors for resolution. • Maintain ITSM integration for automated ticketing and reporting. • Collaboration & Governance: • Work closely with global network teams on QoS, routing, and firewall configurations. • Follow ITIL and managed services best practices. • Act as a subject matter expert for stakeholders and contribute to continuous improvement initiatives. • 5–7+ years of application development experience. • 3+ years working with Google Dialogflow ES/CX, Conversational Agents, Agentic Agents, or Autonomous Agents • 1+ year of hands‑on experience with Google Cloud CCAI or other AI platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson). • Google Cloud certification or badge completion required. • Familiarity with Cloud Services Architecture, Apigee, Vertex AI • Ability to support multiple projects simultaneously. • Experience with multi‑site contact center implementations. • Skilled in Speech‑to‑Text and Text‑to‑Speech services (Nuance, Google, Amazon). • Proficient in Python, Node.js, Java, JavaScript, .NET, C# • Experience in Looker dashboard design, contact center workflows, and CRM integration. • Knowledge of telephony protocols (SIP), cloud contact center platforms, and BYOC integrations. • Availability to work US daytime hours. • Certifications we would like to see: • Google Cloud Professional certifications (Cloud Architect, Data Engineer). • CCAS vendor certifications (Genesys, Five9, NICE). • Familiarity with AI‑driven automation, compliance frameworks, and ITIL processes.