SmithRx - Partner Operations Specialist

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems. • Understand and facilitate account structure updates for eligibility and accumulator requirements. • Validate system configurations for accuracy by monitoring inbound files from external partners. • Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed. • Provide feedback on opportunities to improve workflow efficiency to leadership. • Contribute to process and workflow documentation. • Serve as a mentor for new team members and a trainer for new processes. • Collaborate and provide support for member support and customer success teams. • Collaborate cross-functionally on system enhancements for workflow automation. • Become the subject matter expert for plan design configuration details for assigned groups. • Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data. • Support new partner integrations and client implementations. • Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise. • Ensure that data partner connections are maintained and created when approved. • Work as assigned on projects outside of daily assigned tasks. • For internal applicants: • 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status) • Must be in good standing, including: • No active writeups • No active writeups • Consistent and good attendance record • Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role • 2+  years of experience as a pharmacy technician or other industry experience. • High School Diploma or GED required. • Experience in Microsoft Excel building reports, reviewing and interpreting reports, sending and receiving data. • Bonus points for familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce. • Familiar with running basic SQL queries prefer. • Strong communication skills as a team member. • Self-starter mentality: ability to work independently to manage time and assigned tasks, make informed decisions, and solve issues. • Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven. • Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company. • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance • 3 Weeks Paid Time Off • Paid Company Holidays • Paid Parental Leave Benefits • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-Term and Long-Term Disability • Wellness Benefits • Commuter Benefits • Employee Assistance Program (EAP) • Well-stocked Kitchen In Office Locations • Professional Development and Training Opportunities