elevenlabs - Collections Analyst
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Requirements
• Experience managing a collections portfolio: outreach, dispute resolution, escalation, and recovery across enterprise and SMB accounts • Comfortable engaging customers directly on payment matters in a professional, relationship-preserving way • Proficiency with AR and collections tools; NetSuite or an equivalent ERP preferred • Strong organisational skills; able to manage a high volume of accounts and aging buckets simultaneously • Data-driven: comfortable with aging reports, collection metrics, and providing inputs to CECL analysis • Prior experience in a SaaS or subscription billing collections environment • Familiarity with legal and commercial escalation paths for delinquent accounts • This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
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