Tenable, Inc. - Technical Support Manager - West Coast/Pacific Time Zone

• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence. • Data-Driven Management: • Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution. • Technical Escalation & Resolution: • Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders. • Strategic Communication: • Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight. • Product Expertise: • Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization. • Operational Agility: • 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management. • Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment. • Location Requirement: • Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure. • Familiarity with Knowledge-Centered Service (KCS) methodology. • Experience with Artificial Intelligence (AI) and Large Language Models (LLM) to build greater operational efficiencies within a support organization. • Solid understanding of security operations and procedures, modern tech stacks, and security industry trends. • Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives. • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. • This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. • $102,500—$136,500 USD • We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance. • Tenable Data Consent Statement • Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. • For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.