applike group - Director of Client Solutions (f/m/d)

• Executive Relationship Management: Navigate and manage high-stakes technical relationships with C-level stakeholders (CTOs, Architects, and Engineering Leads) at our most strategic publisher partners. • Success & Service Excellence: Ensure industry-leading satisfaction levels and uphold rigorous Service Level Agreements (SLAs) for our global publisher base. • Technical Implementation: Oversee end-to-end complex onboardings and technical integrations, ensuring seamless alignment between publisher tech stacks and our proprietary systems. • Strategic Escalation: Act as the final point of escalation for "unsolvable" technical bugs, delivery discrepancies, or high-priority system failures. • Product Advocacy: Partner closely with Product and Engineering teams to translate direct publisher feedback and technical pain points into actionable items for the product roadmap. • Mentorship & Growth: Lead, mentor, and scale a team of Technical Account Managers (TAMs), fostering a culture of technical curiosity and client-first problem-solving. • Standardization: Develop and refine "Playbooks" for onboarding, troubleshooting, and partner management to ensure a consistent, world-class partner experience. • You bring 8+ years of experience in Ad Tech, MarTech, or SaaS, including at least 5 years in a formal leadership or people-management capacity. • Executive Ownership: You embody a "driver" mentality. You take full accountability for key initiatives, navigating ambiguity with a sense of urgency and ensuring projects reach the finish line through proactive leadership. • Analytical Power: You possess elite problem-solving skills and are comfortable "getting into the weeds" with data. You are proficient in SQL for database querying, as well as Excel and other advanced analytics tools. • Technical Literacy: You have a foundational understanding of HTML and JavaScript (or a similar scripting language). You understand the architecture of the web and how disparate technical systems communicate. • Systems Expertise: You have a working knowledge of HTTP REST endpoints and the ability to diagnose failures within API-driven environments. • Master Communicator: Fluent in English, with the ability to clearly translate complex technical concepts for executive stakeholders and business priorities for engineering teams—without anything getting lost in translation. • Fluency in German is a strong plus, enabling close collaboration with teams and stakeholders across our Hamburg HQ and wider DACH region. • Familiarity with Java, Kotlin, or Swift, or personal experience building and deploying your own applications. • A deep understanding of the mobile ad tech landscape, including SDK integrations and current industry best practices.