dbt Labs - Technical Success Program Manager
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Requirements
• 5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale • Experience influencing renewal, retention, or expansion metrics • Energized by building something from 0 to 1 and then scaling it • Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute • Highly autonomous and comfortable operating in ambiguity - you enjoy building the plane while flying it • Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content • Strong technical foundation with modern data warehousing architectures and analytics stack and automation and AI tooling • What Will Make You Stand Out • Prior experience building or owning scaled programs (CS, enablement, education, or technical programs) • Experience managing distributed or near-shore teams • Experience creating technical content for external audiences • Familiarity with automation tools, workflows, or systems thinking • dbt experience or dbt certification (big plus)
Responsibilities
• Scaled Success Strategy & Operating Model • Define and continuously evolve our low-touch engagement strategy • Design customer journeys, success milestones, and intervention triggers • Determine automation vs. 1:many vs. human engagement • Define tooling, data signals, and future headcount needs • Create durable systems, not one-off programs • Adoption Programs & Technical Enablement • Build and scale 1:many technical programs (webinars, office hours, adoption campaigns) • Partner with Training and Product Marketing to create durable technical education assets • Ensure customers adopt key dbt Platform capabilities • Serve as a technical escalation and guidance resource when needed • Systems, Automation & Process Design • Design scalable workflows for renewals, churn risk detection, and expansion signals • Design internal processes that reduce manual effort and improve consistency • Continuously iterate using data and customer feedback • Cross-Functional Influence • Partner with Sales on renewal and expansion strategy • Provide feedback loops to Product and Enablement • Act as the voice of the scaled commercial segment
Benefits
• Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Learning and development • We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below. • $191,000 - $250,000 USD • $213,000 - $275,000 USD
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