Eve - Customer Education Manager
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Requirements
• 3+ years in customer education, customer onboarding, customer success, or a closely related role at a SaaS company. • Experience building training programs and content libraries, not just maintaining them. • Strong written communication: you can take something complicated and make it clear without losing accuracy. • Comfortable running live training and webinars with customers. • Data-oriented: you track what you build and use results to improve it. • Experience in legal tech, legal operations, or working directly with law firms. • Familiarity with LMS platforms • Instructional design background or formal training in adult learning. • Experience at an early-stage company where you had to build before you could scale.
Responsibilities
• Build a scalable library of self-serve resources: video walkthroughs, written guides, quick-reference cards, and interactive tutorials as well as help update and maintain our customer-facing knowledge base. • Develop role-specific training paths for attorneys, paralegals, and legal operations leads. • Adopt a consultative approach to customer processes and workflows to help firms seamlessly incorporate Eve into their firm. • Run live training webinars for new and existing customers. • Track engagement with educational content and connect it to product adoption and health metrics. • Conduct customer calls to answer product questions and drive solutions to any customer concerns and help close gaps for customers who might be getting stuck on their Eve journey. • Translate customer learning patterns into structured product feedback for the Engineering and Product teams. • Work with Product to create in-app guidance and contextual help as new features ship.
Benefits
• 💰 Competitive Salary & Equity💹 401(k) Program with Employer Matching⚕️ Health, Dental, Vision and Life Insurance🩼 Short Term and Long Term Disability🚗 Commuter Benefits*🧑💻 Autonomous Work Environment🖥️ Workplace Setup Reimbursement🏠 Telecomm Stipend🏝 Flexible Time Off (FTO) + Holidays🚀 Quarterly Team Gatherings🥪 In office Perks*
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