trustly - Legal Operations Lead
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Requirements
• 5-7 years of combined legal practice and legal operations experience, preferably in FinTech, financial services, or high-growth technology companies. • Proven track record in legal operations, including process optimization, legal technology implementation, and vendor management. • Strong project management skills with experience leading cross-functional initiatives and driving organizational change. • Demonstrated experience with legal technology platforms such as contract lifecycle management (CLM) systems, matter management tools, e-billing solutions, or legal analytics platforms. • Experience managing external counsel relationships and legal spend across multiple jurisdictions. • Strong analytical skills with ability to develop metrics, analyze data, and translate insights into actionable recommendations. • Excellent organizational and project management skills, with proven ability to manage multiple priorities and deliver results in a fast-paced environment. • Outstanding written and verbal communication skills. • Strong business acumen with ability to understand commercial objectives and align legal operations to support business goals. • Collaborative mindset with excellent stakeholder management skills and ability to build relationships across all levels of the organization. • Proactive, solutions-oriented approach with demonstrated ability to identify problems and implement effective solutions. • High level of integrity, discretion, and ability to handle confidential information. • Comfortable working in a global organization across different time zones and cultural contexts. • Passion for innovation, continuous improvement, and leveraging technology to enhance legal service delivery. • Our Fantastic Benefits (varies by location) • 🌴 20 to 30 days of holiday to support a healthy work-life balance • 🥳 Monthly team outing allowance to enjoy social events with your colleagues • 👶 Parental leave top-up additional support for new parents • ☕ On-site perks to make your workday smoother • 💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best • PLUS additional benefits designed to enhance your work-life experience!
Responsibilities
• Design, implement, and continuously improve legal processes and workflows to increase efficiency and reduce risk across the global Legal team. • Lead the evaluation, implementation, and management of legal technology solutions, including, for example, contract lifecycle management (CLM) systems, matter management tools, and legal analytics platforms. • Develop and maintain legal operations metrics and KPIs to measure team performance, identify bottlenecks, and drive data-informed decision-making. • Assist in managing relationships with external counsel and legal service providers across multiple jurisdictions, including panel management, rate negotiations, and performance monitoring. • Oversee legal spend management, budgeting, and forecasting in collaboration with Finance, ensuring cost-effective delivery of legal services. • Build and maintain the Legal team's knowledge management systems, templates, playbooks, and self-service resources to enable business stakeholders. • Lead cross-functional projects to streamline legal intake, triage, and matter management processes. • Develop and implement training programs for the Legal team on new tools, processes, and best practices. • Partner with Compliance and Risk teams to ensure integrated governance frameworks and efficient regulatory reporting processes. • Establish vendor management frameworks for legal technology, services, and consultants, including procurement, contracting, and ongoing relationship management. • Drive adoption of legal technology and process improvements across the organization through change management and stakeholder engagement. • Benchmark the legal operations function against industry best practices and implement continuous improvement initiatives. • Collaborate with IT and Information Security teams to ensure legal technology solutions meet data protection and security requirements. • If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
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