checkout.com - Product Manager, Agentic Commerce

• Roadmap Development and P&L Ownership: • Lead the creation and maintenance of the Agentic Commerce roadmap for short, mid, and long-term objectives, anchored to P&L commitments. • Develop a strong understanding of the Agentic Commerce P&L and build towards ownership of revenue and cost inputs as the role matures, supporting executive reporting and investment cases. • Plan and document initiatives on a monthly, quarterly, and semi-annual basis to align with business goals and investment cycles. • Define the commercial model for agent-initiated payment flows, including pricing strategy across storage, lifecycle events, and per-transaction components. • Protocol Strategy and Industry Standards: • Stay intimately familiar with the agentic commerce protocol landscape, including OpenAI ACP, Google UCP, Visa TAP, Mastercard Agent Pay, PayPal’s agentic flows, and the Machine Payments Protocol. • Determine Checkout.com http://Checkout.com’s participation posture across each protocol: where to be an active contributor, where to be a compliant integrator, and where to build abstraction to remain protocol-agnostic. • Represent Checkout.com http://Checkout.com at industry forums, scheme working groups, and standards bodies to shape protocol development in Checkout.com http://Checkout.com’s favour and ensure appropriate recognition as a participant. • Ensure our products comply with and leverage the latest authentication and identity standards as they apply to non-human payment principals. • Know Your Agent (KYA) Framework: • Define and build Checkout.com http://Checkout.com’s trust and identity layer for agent-initiated transactions - covering agent identity verification, consent management, spending mandate enforcement, and liability attribution at point of transaction. • Work with Engineering, Legal, and Compliance to establish what agent identity means in practice within card scheme rails, under SCA requirements, and in the context of the EU AI Act. • Develop frameworks for how Checkout.com http://Checkout.com’s obligations as both a deployer of AI systems and a provider of agentic commerce infrastructure interact, and ensure product design reflects those obligations. • Credential Infrastructure for Agents: • Own the product definition for how Vault, Network Tokens, Account Updater, and Delegated Tokenisation serve agentic use cases, including credential scoping, agent-bound tokenisation, and session-persistent versus persistent credential models. • Partner with the Credential Lifecycle team to extend storage and lifecycle capabilities for agent-initiated flows, including time-limited mandate tokens and scoped authorisation. • Define the developer surface for agent-first integrations - APIs, SDKs, webhook architectures, and Forward API capabilities - ensuring agents can operate without re-entering PCI scope boundaries. • Agent-Native Authentication: • Work cross-functionally with the Authentication product team to define authentication flows for non-human actors, including how existing 3DS2 and SCA frameworks map to agentic contexts and where new primitives are required. • Ensure that authentication design supports the trust model required for autonomous agent transactions, including progressive trust escalation and transaction-level mandate verification. • Thought Leadership: • Act as Checkout.com http://Checkout.com’s subject matter expert on agentic commerce infrastructure, staying ahead of protocol developments, scheme announcements, and AI platform capabilities. • Represent Checkout.com http://Checkout.com externally at industry events, conferences, and with key merchant and platform partners building agentic payment experiences. • Stakeholder Communication: • Actively communicate with stakeholders - including merchants, AI platform partners, scheme partners, and internal leadership - to gather insights and drive product growth. • Provide regular updates on product progress, P&L performance, challenges, and opportunities, including to CEO-level audiences. • Cross-functional Collaboration: • Manage dependencies across teams to ensure seamless end-to-end capability for agentic flows. • Collaborate closely with Legal and Compliance on EU AI Act obligations, PCI DSS v4 implications, and scheme liability frameworks as they apply to machine-initiated transactions. • Partner with commercial teams to structure new partnerships, determining revenue share, data rights, and liability allocation where the acquirer, agent platform, and end user are distinct principals. • Product Discovery: • Conduct thorough product discoveries to identify market needs across the emerging agentic commerce ecosystem, including gaps between existing payment infrastructure and what agent workflows require. • Engage directly with AI platform partners, merchants building agentic experiences, and scheme partners to ground the product in real integration requirements. • Communicate findings effectively with Engineering to ensure alignment on build priorities and technical architecture decisions. • Risk and Fraud Frameworks: • Define fraud and risk frameworks for machine-initiated transactions - identifying where existing CNP models apply, where they break down, and what new signals are relevant in asynchronous agentic flows. • Work with Risk, Compliance, and Engineering to ensure that controls designed for human commerce remain effective - or are replaced with appropriate equivalents - when transactions are agent-initiated. • Customer and Market Insights: • Continuously gather and analyse merchant feedback, AI platform partner requirements, and market data to inform product decisions across the agentic commerce roadmap. • Gain a deep understanding of how Checkout.com http://Checkout.com’s merchant base is approaching agentic commerce, and translate that into product priorities that serve both near-term and long-term needs. • Foster a team culture that upholds Checkout.com http://Checkout.com’s operating principles.