pointclickcare - (US) Software Implementation Consultant II
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Requirements
• Post-secondary education in a technology related field, preferred • Excellent communication, organizational and collaboration skills • Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes • Experience working on a multi resource project team balancing milestones and objectives efficiently and on time • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met • The ability to quickly learn new concepts and technologies and convert them into customer solution value • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights • Ability to thrive in a high paced, complex team environment • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills • 4+ years in a software implementation role • Healthcare market experience preferred • At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $83,000 - $92,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value • Translate technical requirements and execute system configuration setup (more complex than entry) • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows • Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes • When needed, travel to customer on-site locations to lead and direct meetings and presentations
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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